Greek Speaking Customer Service Consultant

The Betshop Group is a fast growing, profitable e-gaming operator and Europe's 4th largest retail bookmaker.

The Group's core business is sports betting and gaming leisure products aimed at existing and emerging European markets, both offline and online.

We require an experienced and knowledgeable Greek Speaking Customer Service Consultant to respond to customer queries and provide first class customer care.

Betshop Group provides on-line support to its clients on a 7 days a week, therefore this role will require you to work shifts 9am – 5:30pm, & 11am – 19:30pm on rota basis through out the week. (A working week is considered Monday to Sunday).

You will have worked in a customer service role recently and ideally in an office environment and be dedicated to exception levels of service provision.

Key responsibilities will include:

- Handling customer requests either by telephone, e-mail or live chat

- Assisting customers on how to use the company products/services

- Providing information on customer deposits and withdrawals

- Assisting customers with connection / technical issues

- Informing customers about games and game rules / current promotions.

- Must be fluent in Greek (written & oral)

- Have a good sporting knowledge is a bonus

Qualifications:

- Excellent written and oral communication skills in English and fluency in Greek, any additional language like Italian or Spanish will be considered an advantage

- Experience in a call center or customer service environment will be considered an advantage

- Excellent PC skills

- IT support experience will be considered an advantage

Attributes:

- Good problem solver

- Team player

- Ability to work shifts

- Effective interpersonal skills

- Ability to work in a multi-cultural environment

- Quick learner

The successful candidate will have proven experience of working in a customer-focused role, within an online or offline gaming / gambling environment. This is an excellent opportunity for an online gaming experienced individual to join an exciting and fast-growing company with good career progression.

Salary £19-22k dependant on experience.

Positions are available immediately